WHAT RPA CAN DO ANNUALLY PER FTE FOR YOUR ORGANIZATION
Copy. Paste. Repeat. Do this 10,000 times.
The digital age has brought us many beautiful things, but it has also brought digital drudgery. Where we once filled out forms in triplicate, we now copy and paste the information with hundreds or thousands of mind-numbing, repetitive keystrokes. You probably are aware that physical robots are doing many of the repetitive and often dangerous physical jobs that humans previously performed. Industrial welding, deep-sea exploration, and disaster response are all areas where these physical robots are increasingly useful.
Now, there’s an equivalent in the digital world. It’s called RPA. RPA is a way of automating processes so that repetitive and manual digital work is done by software robots, or “bots.” Say you have employees who work in your customer service organization. As part of their job, they must create reports on any issues customers experienced in the 24 hours. Previously, they would tediously copy data from the CRM system, paste it into the correct fields in a Word-based report template, convert it to a PDF, and then email it to their boss.
RPA: An Executive Primer - CCR. https://www.ccr.group/en/rpa-an-executive-primer/